Re: How to handle customer support tickets

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5 - Automation Enthusiast
5 - Automation Enthusiast

We sell internet data plans, customers often need technical support.

We need a way to handle support tickets, preferably within Airtable so we can see all of the relevant details for each customers.

Ideally, customers would start with a form on the site that they use, that will find them and add a ticket to Airtable.

We would like to be able to see all relevant customer detail.

We want to be able to tag the ticket with issues, make comments, we want to be able to mark as closed and so on, any takers or suggestions on how to accomplish this?

3 Replies 3
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi Steve, I can help you with this one! PM sent

7 - App Architect
7 - App Architect

Steve, I have suggestions on how to move forward with this. Sending you a PM

hi @Steve_Madar1 ,
I have extensive experience working with Airtable. Regarding your specific use-case, I worked in the past on the creation of a Softr website hooked up with Airtable for tracking support tickets and enabling customers to view their ticket status and add comments. Happy to have a call about how we can work together: you can book a time at your earliest convenience from my calendar: Calendly - Alessio Monino

Calendly: Calendly - Alessio Monino