Editing this because I thought it was a BusyCal issue, but turns out I can’t even sync to iCal either.
iCal is returning an error that the share link from AT is not valid.
Is there anything that I can do on the AT side to make this work again?
This is not a BusyCal problem… BusyCal is the best calendar app for the Mac with fantastic technical support! What BusyCal told you was 100% true, which you also saw when you tried to use iCal instead.
Airtable has messed up their own .ics feeds for the last several weeks, and this has affected many people (maybe all people??) using this feature of Airtable’s calendars.
Airtable Support told another Airtable user in the forums here that they would be fixing this issue next week. If you’d like, you can open up your own support ticket at email@example.com.
Be sure to report back here with any updates that they give you!
Sorry to hear that, but I’d have to disagree with you there. I’ve never had better customer support than what I receive from the folks at BusyCal. I email them regularly with feature requests, bug reports, questions, and more — and they’ve always been fantastic with me. They’ve even implemented about 30 of my feature requests into the product so far. Even their message to you that you quoted above was friendly & informative & helpful — and it was the correct answer! I’m also guessing that they probably got back to you in record time, because they’ve responded to me on weekends, nights, holidays, everything. I’ve never had to wait long for a reply.
Yes, we’ll agree to disagree.I was very impressed by the response time but I only got that helpful response after a form response telling me to do exactly what I told them I had already tried before contacting them. You’d think that if someone writes in and says, hey, I had a problem, but before I contacted you I made sure I was running the latest version and paid up and here is everything I did to try to fix the issue, they’d deserve more than a form response that shows that they didn’t even read the email. This is just such a pet peeve. Anyway, I appreciate knowing that AT knows about this issue and is working on it!
From AT: “We appreciate you hanging in there with us while we’ve investigated this recurring issue with external calendar syncs failing! We are reaching out to notify you that a fix for this will be deployed by the end of the day. If you are still having trouble tomorrow please don’t hesitate to reach back out. Also, if you have any additional questions or concerns please let us know and we’ll be happy to help :blush: ”