Oct 25, 2020 05:13 AM
Hi all,
I have email automation that I want to use that sends confirmation emails to clients.
I already set up a paid pro plan, but I am still within the trial period.
Now when I test the automation it says that my plan does not support this.
Does this only work on the enterprise plan?
Thank you!
Oct 25, 2020 05:54 AM
As far as I remember, it will srart working once your trial is finished. For some reason although you are on PRO trial not all pro features are available u till you convert it to paid plan.
I guess mail to “external” mail adress feature is disabled to prevent people from creating free accounts and sending loads of spamm mail or it might be some torally different reason :slightly_smiling_face:
Oct 25, 2020 06:04 AM
Thanks for you reply,
I can understand that reason, But I need it to be active now…
I’m ok with being credited for it now instead of after the trial.
Oct 25, 2020 06:28 AM
You should contact airtable support to help you out about this.
Oct 26, 2020 05:18 AM
@Airtable_Admin1 @Airtable_Administrat
Anyone that can helpt with this?
Oct 26, 2020 07:09 AM
You can also email directly to support@airtable.com, they send out a “form” email, just reply back and say you need help.
Hope this helps.
Mary Kay