Re: I'm an Editor and suddenly I can't sign in to access my workspace

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4 - Data Explorer
4 - Data Explorer

When I sign in with my credentials all i get is the "You Need Access" window. I'm an Editor. I have many views. I need help to get signed back on to my active workspace. I've asked access from the Owner. If she grants me access will I lose all the views I've created???
When I request to change my password, it pulls up a very simple and old and practice workspace.
Please Help me ASAP. The views I've created are critical to me doing my job!

1 Reply 1
Community Manager
Community Manager

Hi @Brent_Hayes,


Sorry to hear you're having trouble with your account. I see you've submitted a couple of support tickets regarding this. Since this involves sensitive account information, we're going to take this over via the ticket. Stay tuned for an email from our support team!