I paid the annual $240 fee that covers me from July 2024-2025 but in August I was charged $461. Is there both an annual membership plus collaborator fee? I'm not understanding the remaining time/un-used time and why I was charged so much. We have tried to request a refund as we never intended to pay this much but I was told it would only be credited to our account? How can I resolve this? We had 1 additional collaborator that I removed to make sure so we now only have 1 collaborator (myself) on all bases. Anyone experience something similar?
