Why does my snapshot of a database keep crashing when I try to add another record to it?

[Pablo_Rios]

I took a snapshot of a base to update a new month that I was using to scan and validate our inventory with over 5000 records. I tried to create a new record on my ipad to scan a barcode to update the record, but it kept crashing and kicking me out of airtable. I finally had to go to the original base which was a month older to add these new records to capture the data. Anybody have a clue on why this is happening?

[Mohamed_Swella1]

Hi @Pablo_Rios ,

When you created said snapshot, did you copy it to the same Pro Plan Workspace or is it in another Free Plan workspace (which is only limited to 1500 records)?

[Pablo_Rios]

Hello Homamed, I copied it to the Pro Plan. I don’t have any bases in the Free Plan area. I’ve downloaded the newest iPadOS 15.7 to the iPad. I updated Airtable to the newest version 8.1 (7750). Airtable support thinks that it may have been a wi-fi issue. I wan’t sure if maybe the memory on my iPad had run out from all the photos I’d taken, which wouldn’t let the Airtable base open up. Everytime I hit the + icon to add a new record, Airtable would crash. Or if I tried to click the search icon (magnifying glass) to open up the Scan a barcode option, it would also crash. I was previously using a 32GB ipad & have now moved to a 256GB version. I will be back on campus on Thursday 10/13 to check the wi-fi connection on the snapshot base.

Thanks for letting me know about the 1500 record limit on the freeplan workspace.

All the Best!
Pablo

[ScottWorld]

Be sure to send an email to support@airtable.com about this.

[kuovonne]

Mohamed_Swellam:

Free Plan workspace (which is only limited to 1500 records)?

Free plans are officially limited to 1200 records (300 less than your number).Historically, this has been a soft limit—your base does not immediately stop accepting records the instant this number of records is hit. Plus, the total record count in a base is not updated continuously, but rather periodically.