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elaine_lublink
4 - Data Explorer
4 - Data Explorer

hello, i just took a monthly subscription on airtable,I noticed that my account was switched to a yearly subscription without my knowledge or consent. I did not intend for this to happen and I would like to request a refund as soon as possible.

I'm very unhappy .

Elaine

4 Solutions

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TheTimeSavingCo
15 - Saturn
15 - Saturn

If I were you I would open a support ticket about this as that would guarantee a response from Airtable; forum members are mostly non-employees I'm afraid

See Solution in Thread

where can I do that ? thank you

See Solution in Thread

When you're on the main page of Airtable you should see a "Help" button at the top right, and from there you can click "Message support"

Screenshot 2023-03-18 at 9.36.59 PM.png

See Solution in Thread

ChrisShernaman
Community Manager
Community Manager

Hi @elaine_lublink, thank you for reaching out to the community! I'm sorry to hear about your billing issue. I have forwarded the message along to our internal team to assist you.

You will be contacted by email as soon as possible. If you don't receive a response within the next 12 hours, please let me know.

 
Chris Shernaman | Airtable Community Engagement Specialist

See Solution in Thread

4 Replies 4
TheTimeSavingCo
15 - Saturn
15 - Saturn

If I were you I would open a support ticket about this as that would guarantee a response from Airtable; forum members are mostly non-employees I'm afraid

where can I do that ? thank you

When you're on the main page of Airtable you should see a "Help" button at the top right, and from there you can click "Message support"

Screenshot 2023-03-18 at 9.36.59 PM.png

ChrisShernaman
Community Manager
Community Manager

Hi @elaine_lublink, thank you for reaching out to the community! I'm sorry to hear about your billing issue. I have forwarded the message along to our internal team to assist you.

You will be contacted by email as soon as possible. If you don't receive a response within the next 12 hours, please let me know.

 
Chris Shernaman | Airtable Community Engagement Specialist