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Re: Call Center Software - Using Interfaces - Showcase

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Jay_D
4 - Data Explorer
4 - Data Explorer

Hello Fellow Airtable Users,

This is my First post :grinning:

Created a Call Center Software made w/ Interfaces.

Making this truly made me realize how much interfaces can improve workflows and just wanted to share.

Would love any feedback if this is a good or not. :grinning_face_with_sweat:

(The Data is populated with Fake/dummy text and is more lively with populated data)

*[Buttons]

  • Rollup field for our Users profile Whatsapp/Slack/ upon click it shows the correct Chat/channel associated with the User.

    • Update Notes
    • Update Status

The Airtable Logos on the right is where sensitive docs about the Caller.

Thanks all,

Jay,
Airtable Specialist

image

2 Replies 2

Looks Good @Jay_D,
I created something similar to this a while back. A feature the client really liked was an external comments section that works like Zendesk. Using webhook (make), customer email comments enter the ticket in a non editable text field. Then agents can add comment, this emails the customer with the comment, and stores it in chain in the non editable field.

Maybe you can add some metrics on the ticket. Time since received, Time to first reply, Time to resolution…

Labbielsen
4 - Data Explorer
4 - Data Explorer

Call center software can be a valuable asset to any business' customer service arsenal, offering impressive tools that are tailored to the needs of businesses in virtually every sector. It is claimed that one of the most useful features is call center interface technology, which enables customer service representatives to have quick access to up-to-date information while they are on calls with customers or prospects. Not only does this allow agents to provide faster and more accurate assistance, but it also saves them time when tasks such as navigating between applications or inputting customer information is needed. By removing manual processes from the equation and properly showcasing interfaces for each customer service rep, having a great call center system in place leads to improved working efficiency and overall better customer satisfaction. View it to learn more about video streaming in OTT.