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Aug 30, 2023 12:06 PM
In an email automation, I am trying to populate the "From" and "reply to" fields from a user card (see attached screenshot). However, when I preview the message, both fields are blank even though the field has a user card that is associated with both a name and an email. Is it possible to populate the "from" and "reply to" fields in this way?
Solved! Go to Solution.
Aug 30, 2023 04:36 PM
You have to give it a test record to work with by testing (or re-testing) the trigger step.
Aug 30, 2023 04:36 PM
You have to give it a test record to work with by testing (or re-testing) the trigger step.
Aug 31, 2023 02:30 PM
Thank you! I needed to re-run the trigger step. All good now!