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Mass Email Automations not sent

Topic Labels: Automations
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Needhelp300
4 - Data Explorer
4 - Data Explorer

Hi,

I created an email automation, successfully ran tests and they all worked. I even saw the test emails on my sent folder items. However, when I published by toggling the "on" bar, the automation emails were not sent. I even created an update record to verify that emails have been sent, I performed a test to confirm the triggers were correct. It worked! the email test was seen in my sent folder of my email box, the update record trigger for that one I tested worked but the mass email automation has not been sent. What am I doing wrong or perhaps how long does it take for the email automation runs to work successfully? 

1 Reply 1

Automations will only run in the future based on your trigger condition being met. They don’t go back in time to trigger on pre-existing records.