Re: Salesforce Automation - Updating Records

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5 - Automation Enthusiast
5 - Automation Enthusiast


I’m trying to update Salesforce Records using the Beta automation. I was able to successfully create new records, but when I try to update records the automation test fails:

Salesforce reported an error while processing this action:
NOT_FOUND: Provided external ID field does not exist or is not accessible

I’m not quite sure what to enter as the Salesforce record ID. The Salesforce record type doesn’t have a primary key. Is that what’s causing the error or is the record ID something else?

2 Replies 2
4 - Data Explorer
4 - Data Explorer

Hi Annelise,
Did you find any answer?
I’m facing the same problem.

Every record in a Salesforce object has a unique ID.

If you don’t know what the ID is, try setting up a Salesforce Sync which will bring the ID’s into Airtable for you:

You can also update Salesforce records without knowing the ID in advance by using a professional automation tool like Integromat, which lets you perform more advanced automations — for example, you can search for records in Salesforce based on a criteria that you specify, and then update all of (or some of) the records that match your search results: