The expected group of conditional actions was not selected after evaluating the conditions.

Topic Labels: Automations
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5 - Automation Enthusiast
5 - Automation Enthusiast

I have created an automation with two conditions.

  • The trigger has three conditions.
  • The first conditional action has two more conditions.
  • The second conditional action has two other conditions.

Both conditional actions are to send an email, however neither action is generating an email after running for over a week.

You can see in the attached screenshot that when I run a test on the first action, there is an error that reads: "The expected group of conditional actions was not selected after evaluating the conditions."

Also, further down on the test page, it says the output failed, but it does not indicate why it failed.

I'd like some help figuring out why the first action is failing, and why neither action is sending the expected email.  I can only assume that they are related.

UPDATE: I believe I figured out the reason why the emails are not sending — the Date fields need to be part of the trigger rather than part of the action — but I don't see any way to add conditional logic (i.e. if this, otherwise if this) to the trigger.  Is there a way to do this?  I tried changing the trigger from "when a record matches conditions" to "at a scheduled time", but then I no longer see my fields under my available conditions to choose from (I only see Actual Time, Expected Time, Next Time).  Is there a way to have the trigger be a scheduled time, but still have the conditions based off of my table?

1 Reply 1
11 - Venus
11 - Venus

How about using "When record enters view"?
This would allow automation to be performed on individual records.
The "at a scheduled time" must be combined with something like "Find records" to get the field values of a record.