Help

Why won't my automation work?

Topic Labels: Automations
900 4
cancel
Showing results for 
Search instead for 
Did you mean: 
Lisa_Glenn_Nobl
4 - Data Explorer
4 - Data Explorer

I have two automated emails that are failing to run. When I test the automations, they work just fine on trigger and action, and the preview loads fine. But when they run, it comes up that the email has no “to” input. The input I’m using for the first automation is the outcome of a formula that finds an email. The other email is two email fields with a comma separating the emails. Help!!

4 Replies 4
Lisa_Glenn_Nobl
4 - Data Explorer
4 - Data Explorer

Screen Shot 2022-09-21 at 9.22.28 AM

Hi Lisa, would love to help but could use more details. Any chance you could share some screenshots of your base?

Lisa_Glenn_Nobl
4 - Data Explorer
4 - Data Explorer

@Adam_TheTimeSavingCo adding some screenshots here of what I think is the relevant information. Let me know if there is more specific info that might be useful.

Screen Shot 2022-09-22 at 10.29.38 AM
Screen Shot 2022-09-22 at 10.30.14 AM
Screen Shot 2022-09-22 at 10.30.21 AM
Screen Shot 2022-09-22 at 10.29.09 AM
Screen Shot 2022-09-22 at 10.28.58 AM

Hi Lisa, everything looks fine from what I can see here I’m afraid, sorry

If you could invite me to a version of your base with your data cleared out I could see if I can help troubleshoot it, if not perhaps someone else will be able to spot something I’ve missed

Best of luck!