Does anyone have any suggestions or input they would like to offer to help me decide the best way to organize my companies new lobby base?
The project is tied to a sign in form (AirTable Form) for anyone coming into our lobby to sign in to.
This includes people coming in for appointments, dropping off documents, picking up documents, questions, status inquiries, speaking to a manager (escalated needs), and all the above.
We have multiple different departments in our company, so I have been thinking that we have two multi-select fields.
1. PURPOSE OF VISIT:
- Dropping off documents
- Picking up documents
- status inquiry
- OTHER
- scheduled meeting
1. REASON(S): why the person is here today. And that can be a long list.
Even though we have different departments in our company, there is a lot of overlap in terms of the services we provide and often there is a necessary need for multiple departments providing assistance in tandem with one client.
My main concerns are how to keep this base and form from becoming overly complicated with options and selection criteria. However, I am coming from the standpoint that just saying you are here for an appointment doesn't really say much in terms of tracking--what kind of appointment. Same goes with submitting or dropping off documents--what are you dropping off, not just to whom, but what are the contents.
Our company is an affordable housing agency that provides rental voucher assistance, emergency financial aid, housing supports, and more. As such, there are a lot of different situations people are coming into the office.
