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Sync Error: "Unable to sync this source. Internal sync error"

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leasehold
4 - Data Explorer
4 - Data Explorer

I have an issue where a sync that used to work has stopped as of 13 hours ago.

The sync is from one base to another.

This is the error message on the table that is being synced from the original.
"Unable to sync this source. Internal sync error"

There have been no structural change or field name changes on this base during this period.

leasehold_1-1696595626816.png

Filed a support ticket (00634496) but this is business critical and a day to get a response doesn't answer that.

7 Replies 7
leasehold
4 - Data Explorer
4 - Data Explorer

I've also spoken to another contact who is having the same issue with their separate airtable instance

CollegeEssayGuy
4 - Data Explorer
4 - Data Explorer

Yes, also having this issue! 

Gordon_Convery
5 - Automation Enthusiast
5 - Automation Enthusiast

Also having this issue: 

Screenshot 2023-10-06 at 11.47.22 AM.png

Dhruv_Parekh
4 - Data Explorer
4 - Data Explorer

Also experiencing this, business critical

Gordon_Convery
5 - Automation Enthusiast
5 - Automation Enthusiast

@airtable Can someone please confirm that this is a product issue?

Gordon_Convery
5 - Automation Enthusiast
5 - Automation Enthusiast

@Fred_Zhao  is there any chance that you can verify that the table syncing issue is an issue with the product?

Gordon_Convery
5 - Automation Enthusiast
5 - Automation Enthusiast

 Airtable Support Reference Number: Your reference number is: 00634771

Screenshot 2023-10-06 at 1.56.35 PM.png