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Airtable Community Guidelines

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Jordan_Scott1
Airtable Alumni (Retired)

Airtable is thrilled to have you as a member of the Airtable Community. Welcome! This is a safe place where all our members are encouraged to come together, share ideas, ask questions, and be inspired. We want to foster an environment that is respectful and inclusive, so we ask that you abide by our guidelines. Peer-to-peer learning is at the core of what we do, and we hope that more often than not you are able to get your questions answered here. Please keep in mind that Airtable staff who participate in the Community do not have access to your account or support ticket details, and all account-specific questions should be directed to Airtable Support. Additionally, if anything about the issue you’re experiencing is private or sensitive in nature, please log a Support ticket rather than sharing it here. Remember that Community member answers are invaluable, but do not officially represent Airtable’s point of view.

Be respectful

The topics discussed here are important to us, and we hope they’re important to you too. When interacting with others, please remember that there’s a real person on the other side of the screen. Speak to them online as you would if you were face to face. A community where members feel anything less than respected is not a productive one. Bullying of any kind will not be tolerated.

Keep it constructive
Help us make this a great place for conversation by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think over what you want to say and try again later.

Posts with specific action items are much more likely to receive a response. 

You may wish to respond to something by disagreeing with it. That’s fine. But, remember to criticize ideas, not people. Rather than resorting to name-calling, tone policing, or ad hominem attacks, provide reasoned counter-arguments that improve the conversation. Discussions and posts created with the intention to create a strong negative or emotional reaction are prohibited.

And whether it’s related to products or people, please remember to always keep things positive!

Stay on topic
This is a forum about Airtable, owned and operated by Airtable—so naturally, we want people to talk about Airtable! Please do not discuss other products (unless you’re specifically discussing other products’ integrations with Airtable).

Keep it tidy
Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. The most important rule here is to search before you post. Someone may have already answered your question!

Also, try not to:

  • Start a topic in the wrong category.
  • Cross-post the same thing in multiple topics.
  • Post no-content replies, like “This!!!” or “+10000.” (Use the Like/Kudos button instead.)
  • Divert a topic by changing it midstream.
  • Sign your posts — every post has your profile information attached to it. Instead, you’re more than welcome to add a bio and profile picture to your account so members can learn more about you on your profile.

Look out for each other - if you see a problem, flag it
Moderators have special authority; they are responsible for this forum. But so are you. With your help, moderators can be community facilitators, not just janitors or police.

When you see bad behavior, don’t reply. It encourages the behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.

In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts in any way; the moderators and site operators take no responsibility for any content posted by the community.

Powered by you
This site is operated by your friendly Airtable staff and you, the community. You may also see users with “Airtable” after their username. These are Airtable employees. They’ll also have a badge that says “Airtable Employee” when you view their user profile.

All posts and comments are monitored. Moderators have the right to remove any topics or posts and to block users who violate our guidelines. If you are having an urgent issue with an Airtable base or would like to contact the Airtable team, please click here to find out how get in touch with us.

Share your knowledge and ask questions

Every creator has value to add and we encourage you to share your expertise with others. Also please don’t hesitate to direct your questions here — chances are someone else has the exact same question.

Assume positive intent

Everyone’s at a different stage of their journey: please lead with kindness, encouragement, and assume that each person you’re interacting with has the Community’s best interests in mind.

Search for understanding

Airtable is an infinitely flexible product that is used in an infinite number of ways, so just because something does (or doesn't) work for you doesn't mean it will be the same for someone else. Approach disagreements or differing opinions with curiosity and ask questions to understand other points of view.

Terms
Yes, legalese is boring, but we must protect ourselves – and by extension, you and your data – against unfriendly folks. Your use of this forum is governed by our Terms of Service, which describe your (and our) rights and obligations related to content, privacy, legal compliance, and other matters. We also have an Airtable Community Code of Conduct that provides additional rules and guidance.  

1 Reply 1

Don’t post no-content replies, like “This!!!” or “+10000.” (Use the Like button instead.)

Looks like the new forum uses "kudos" instead of "likes".

> Please do not ... solicit your products or services in Airtable community spaces.

Could you give a bit more advice about this guideline? Many posters on these forums are Airtable consultants or developers who provide valuable Airtable related products and services. Is it okay to mention one's products/services in response to a user's post? (How recent does the post being replied to have to be?) What about new product announcements? Requests for beta testers? Announcing sales?