Help

Cannot access this data - Interface display issue

Topic Labels: Interface Designer
321 3
cancel
Showing results for 
Search instead for 
Did you mean: 
Jason_Jakarta
6 - Interface Innovator
6 - Interface Innovator

Hi, 

A few our users are starting to see an error on the interface for a graph. The graph is replaced by the error 'Cannot access this data' 

Nothing has changed and this can be seen with anyone with database access as far as I can tell. 

Anyone have a solutions? 

 

 

 

 

3 Replies 3
shivanipandey
4 - Data Explorer
4 - Data Explorer

If users encounter a "Cannot access this data" error on your graph interface despite no apparent changes and a functioning database, several factors could contribute to the issue. Firstly, scrutinize data permissions to ensure recent changes haven't inadvertently restricted access for specific user groups. Secondly, investigate whether the graph is refreshing correctly; caching issues or problems in the data pipeline could lead to outdated or erroneous displays. Additionally, scrutinize the interface code for potential errors or recent changes affecting graph functionality. In rare instances, temporary server glitches might impede data retrieval, warranting a check of server logs for errors coinciding with the problem's onset. To proceed, gather more information by identifying affected user groups and attempting to replicate the error, while also consulting documentation for relevant tools or frameworks and scouring online resources for similar issues and potential remedies. By methodically addressing these aspects, you can pinpoint the cause and resolve the "Cannot access this data" error effectively.

Thanks. Does your AI have any other solutions? 

Jason_Jakarta
6 - Interface Innovator
6 - Interface Innovator

Can anyone at Airtable help here ? Its a real problem for our team