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Re: Form - Page not found after submission

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mrmurtz
4 - Data Explorer
4 - Data Explorer

I've created a simple form which allows users to select a name from the table and provide some details + a file upload. After the form is submitted I update the record (leads to a duplicate record being created, but ignore this issue for now). 

I've now had over a thousand submissions via my bio link in instagram, but around 20-35% of people complain that they get a "page not found" message after submitting. I have tried this out and this only happened to me once when testing after I opened the link in the instagram browser (as opposed to opening it in Safari). 

Anyone know what this issue could be, i don't have a url redirect on form submissions so it should just be displaying the thank you message I have written.

4 Replies 4
JanBolmeson
5 - Automation Enthusiast
5 - Automation Enthusiast

I have this problem as well. Following for solution.

The same issue arises even with redirect. 

BUT it only applies when the form seems to be used from the Instagram-app. The same form used from computer works. 

Workaround: use the old form system. 

JanBolmeson
5 - Automation Enthusiast
5 - Automation Enthusiast

I have been in contact with Airtable support team and they have verified the error and will be pushing a fix within the next days. :👍

Hi @JanBolmeson thanks for this. Just checking did this get resolved?

 

No, I haven't followed it up. Maybe you can check?