All browsers freezing when expanding multiple records

[Juan_Arroyave1]

Hi,

We are currently experiencing freezing issues in our bases (not just one but multiple) and from different browsers in different OSs (windows 10, MacOS high Sierra, Safari, Chrome, Firefox) where the browser hangs immediately after trying to edit a couple of records using expanded records.

Is there anyone else experiencing this? it has only been happening today as the days before everything was fine.

We tried removing browser extensions, and as mentioned, it is happening to different users of our team in different operating systems and computers.

If someone has advice I would greatly appreciate it.

[ScottWorld]

Not sure, but I would email support@airtable.com about this, and please report back here with what they tell you!

[Juan_Arroyave1]

Hi @ScottWorld

thanks for the answe.
I did that and the automated answer said they prioritise Enterprise customers (We are Pro, not enterprise) so I should go here to the forums for quicker answers.

I will definitely report back once support answers!

[ScottWorld]

Great, please be sure to report back so we can all learn what’s going on with that issue! :slightly_smiling_face:

Yeah, that’s a really annoying & inauthentic auto-reply on those support messages, because the support message makes it seem like an official Airtable employee will get right back to you in these forums. In reality, they have nearly zero presence in the forums here. It’s just us fellow Airtable customers voluntarily helping each other out here, and Airtable very rarely chimes in here, if ever.

[Juan_Arroyave1]

Justo got an answer from a support person saying that they needed to escalate the issue because they don’t know what is happening yet.

Will report again later if they say anything. So far we are still not able to use Airtable because after 1 minute of adding records is still freezing the browser tab.

[Lauren_Scarboro]

This exact same issue is also happening within the company I work for, except we also tried using the desktop app. We also emailed support but have not yet heard anything… Did you get it resolved by chance?

[Juan_Arroyave1]

Hi @Lauren_Scarborough we haven’t heard anything else after our last response from the support person. We are still waiting for the technical support which they said they were sending the ticket to, to reply.
I will update here as soon as I hear back from them.

Could you also please give me any updates it they answer to you?

Thanks!

[Lauren_Scarboro]

Yes of course. I tried entering the records without expanding them along the lines and it seemed to work at first but now it is freezing again. Our support said they are hearing from many people that this issue is happening with “linked records” when you open one and then another within that record… We are trying to get around it but it has been difficult. I will definitely update with any news we get.
Thank you!

[Tracie_McMillan]

Same issue for me, also a Pro member. Everything freezes up when start to enter info into a new record.

[Lauren_Scarboro]

@Juan_Arroyave1 @Tracie_McMillan

UPDATE: Support just confirmed that the issue has been resolved and it should be working now!