Aug 30, 2023 12:31 PM - edited Aug 30, 2023 12:33 PM
When I go to upgrade to the new Teams plan, it says I have 14 billable users (and tries to charge me for such), but 9 of our users are only commenters.
And yet:
I know Airtable is in middle of a price structure switch; not sure if this conflict of info is due to that.
Solved! Go to Solution.
Sep 01, 2023 12:22 PM
I just confirmed with the sales/pricing teams that commenter-level users will be billable on Team plans. They found that the pricing pages I shared above are incorrect and they are changing the information on it asap.
This is very unfortunate, because I thought our consolation for the newly doubled price of Pro/Teams plan would be that commenters wouldn't be billable. Apparently not.
Aug 30, 2023 03:17 PM
This is probably due to the change in pricing structure. Commentators were billable collaborators on Pro plans, but are not billable collaborators on Team.
Aug 31, 2023 06:20 AM
I have the same issue. I have contacted sales that confirmed that I shouldn’t get invoiced for commentators. I have now contacting the billing support but haven’t heard anything since last week..
The information provided on the faq is a mess as it states that commentators are billable but then will also say to refer to the pricing page, which states the opposite.
can someone from AirTable provides some clarity here?
Sep 01, 2023 12:22 PM
I just confirmed with the sales/pricing teams that commenter-level users will be billable on Team plans. They found that the pricing pages I shared above are incorrect and they are changing the information on it asap.
This is very unfortunate, because I thought our consolation for the newly doubled price of Pro/Teams plan would be that commenters wouldn't be billable. Apparently not.
Nov 03, 2023 11:40 AM
It is November and it still says Commenters are Unlimited in the Team plan, but I am trying to upgrade now and they are definitely trying to charge me $30K.