When I go to upgrade to the new Teams plan, it says I have 14 billable users (and tries to charge me for such), but 9 of our users are only commenters.
The Pricing page FAQ says, "No charges will apply for read-only collaborators, commenters, or people submitting forms."
When I click "14 Billable Users" (on the upgrade page), it says, "…users with viewer and commenter permissions will get free viewer seats."
And yet:
It says here, "You can see every billable collaborator… This includes… any base collaborator with owner, creator, editor, or commenter permissions."
And here: "On self-serve paid workspace plans, any collaborator with a permission level of Commenter, Editor, Creator, or Owner is classified as billable.
I know Airtable is in middle of a price structure switch; not sure if this conflict of info is due to that.
No, they are clearly not going to remedy this profitable error on their site. It's been over a year since this post!! Just moved my team over, only to discover this... their hopes are that once we have spent enough time building things out, we'll just grin and bear this inconvenient truth. Almost feels like a legal issue!
This issue is still there. I recently added another account as 'commenter' because the FAQ price says so, but at the end of the month, I see that amount has been deduced for my commenter collaborator also. This is not good. Airtable needs to fix this
