Save the date! Join us on October 16 for our Product Ops launch event. Register here.
Nov 20, 2023 09:23 AM
I am receiving this notice when attempting to upgrade: "We were unable to upgrade you at this time. Please refresh the page and try again. If you continue experiencing problems, please contact us."
I was charged and my upgrade has not been reflected. I contacted customer service but the 1-2 TAT turned in 6 days -- no response. Any suggestions?
I would think a financial ticket would be considered important.
Nov 21, 2023 01:09 PM
Hey @joestuart, just checking in here to acknowledge that our team is on it via a support ticket. Thanks!
Nov 21, 2023 06:15 PM
Thank you. The first solution did not work out. I’m sure the team will solve the issue.
Dec 05, 2023 03:17 PM
have the same issue. Do all my bases get upgraded or jus tone base? The email I recieve said only one base, and even then that base still says it is over limit and I have 29 days trial left.