Disappearing images/attachments

[Nikki_Georgopul]

I have uploaded images as attachments to about 250 records in a base. Each one uploads without issue and I’m able to see the preview in grid view and the full image in gallery view. I checked each attachment as it was uploaded.

The problem is after the fact: now, about 25% of them are coming up as empty jpg icons in both views. When I attempt to open the image within an individual record, the same thing happens - a white box with the jpg icon and the file name.

Any insight? I’ve tried refreshing the base, but to no avail…

[Robyn_Rebold-Sm]

We are experiencing this in one of our Bases today. Photos have a ? and are empty and they were there days ago. There are more than one image in the cell but the "first round" that we added are coming up empty. I have attached a screenshot. Help anyone?

[koan]

Hi! My airtable image also disappearing!  Help! I have deadline next week!!!

[Chanow_studio]

Some images are disappeared. Before they were ok

[Robyn_Rebold-Sm]

Check your base again. I received an email that it was a bug on Airtable's side that has now been fixed. We can see our images now. Can you?

[Yvo_Gerard_Drie]

Approaching 4 years after OP.

For an iOS/iPadOS side or resurge of apparently the very same problem, but now in Airtable's app environment for iPhone and iPad ( assuming Nikki G. was talking Windows ), these days in April 2024, or more precisely since about start of this month ::: 

3. On iPhone and iPad ( i[Pad]OS ), newly attached pictures fail since April 2, 2024 [AShAP] 

#2g. Disappearing New Picture Attachments in Airtable on iPhone & iPad (i[Pad]OS) since 2024.04.02

1. Very Strange : on iPhone/iPad, new Picture Attachments ~disappear~ ; e.g. BigBen – July 2023

I don't think I'm dreaming or imagining or "inventing" a basic malfunction here. It's a case of "Now you see me – now you don't." 

I'm seriously surprised to consistently find "AirTable Service Status : All Systems Operational ; No incidents reported" at status.airtable.com 

[Dmitrii_N]

Working with attachments through API I found a workaround for previews disappearing:

1) when image is attached - it shows the thumbnail

2) when field content re-inserted through API as array of attachment object ids thumbnails disappear. 

[
  {id: 'attPsfHjSnKyaun56', 
   url: ...
   // and so on
  }, 
  ...
]

Workaround:  during re-insert attachments back do not use full Airtable.Attachment object, take just URL and file name from it.

[
  { url: initialAttachment.url,
    filename:  initialAttachment.filename // or arbitrary filename will be given
  }, 
  ...
]

If Airtable has just URL it repopulates attachment field thinking that it is a new attachment and re-makes thumbnails. I hope there is better solution or someone fixes the bug.