GIF Preview still not working…

[Benoit_Champy]

Hi,

I still have trouble to get gif preview working… I tried a lot of different techniques, it seems there is a size restriction, but how much?

What about the format? Does it accept any kind of compression?
Can you give me instruction to make it work properly as I desperately need it?

Thanks!

Cheers
BC

[andywingrave]

I had the same problem today - I gave up on it as it wasn’t too important to me. Have you tried contacting support?

[Benoit_Champy]

Support was contacted 2 times without answer…

After a lot of trial and error, it seems that size limit for preview is 3mb… But it’s not perfect science.

Sometime, I import them one by one, wait wait wait without closing browser !!! and preview is working… I don’t know