Images not processing or showing uploaded from airtable form

[Patrick_Hill]

The images being uploaded by the AirTable form are not showing in the table and cant be used. It is random, I have tried many image files to test and the icon every now and then show but sometimes don’t show.

When we download the image from the table record and reupload it works fine.

Can you please explain why? Help us fix? Or investigate to fix.

[Patrick_Hill]

I have had a response by the AirTable team, they say it is a known issue for about a week now and is an issue with the image processing component.

They said…

We’re currently investigating some known issues around attachment thumbnails and previews not displaying correctly that began last week as a result of some issues with our file processor, Filestack.

[Bill_French]

Patrick_Hill:

they say it is a known issue for about a week now

I have emails dated early January and a support ticket back to Dec 19. This is a deeply documented and a fully reproducible issue for about 15 weeks -

[Patrick_Hill]

Hey Bill, we have been tracking the images as working now.for about 24 hours. Looks like they might have fixed the issue. We will monitor for a week before we stop manually releasing docs.

[Eric_Petersen]

For the last week, all the image uploading we do in Airtable seems to be working as expected again.

I tried the miniExtensions, Bulk Image Compression on Airtable and had around 10% failure rate of images not processed and no preview. I am guessing this is related to the the ongoing issue @Bill.French has been facing with the API.

[Bill_French]

Eric_Petersen:

uploading we do in Airtable seems to be working as expected again.

I’ll review our clients’ integration metrics to see if this is universal.

[Bill_French]

Eric_Petersen:

For the last week, all the image uploading we do in Airtable seems to be working as expected again.

Yes - our clients are seeing what appears to be 100% PDF document attachment reliability now.

[Brian_Haines]

This is an old thread, but this is still an issue, and for some reason, I have no ability to create a new thread or post. We have forms where our employees in the field submit receipts and photos; many of the images are just broken and unavailable. We have built an entire application around this functionality that is now unreliable. The worst part is that we use some of the images automatically in customer-facing reports. 

Maybe that isn't the worst part, though. Come to think of it, the worst part is that we have had this issue off and on for the several years we have been using Airtable. On an earlier occasion, Airtable support pointed the finger at Box.com as the ability to include attachments was provided by this other party. Now, despite being an Enterprise subscriber with 10+ users we cannot even get a response from support on the issue. 

I really would like to resolve this but I actually have no confidence in this product and am looking for solutions elsewhere.