Sometimes the Community is helpful in solving a problem, but sometimes we need more support than this. When I first started using Airtable, it was possible to get support - good support! - from a human being. At this point, I can find no way to do so - the bot just takes me around in circles. (We do have a paid account).
Can anyone advise on how to get support from someone at Airtable when necessary?
I don’t have any suggestions for getting support directly from Airtable. With the introduction of the new plans, it is clear that Airtable support is not what it used to be. And some issues can only be resolved by Airtable itself (especially account issues).
The quality and amount of support that is available in this community has also gone down ever since the community platform changed. It is simply harder for people to find and reply to posts.
Another alternative is to have an ongoing relationship with an Airtable consultant. It is not free, but a quality consultant can save you a lot of time and also help set up systems that are less fragile. Probably not what you wanted to hear. Sorry.
I've had communication via a support ticket/email with Airtable in the past. Have you tried that?
It's not exactly what you asked, but ProsperSpark does offer hourly on-demand support if you are interested. We have real people ready to answer your questions or give advice on a project. Check this link out for more info: www.prosperspark.com/airtable-on-demand/