Is The Dedupe App Available

[M_k]

Hi Airtable!

I am on the Creator Plan, and tried using the dedupe app, but it won’t open up.

I was able to use it before, though.

How can I use this app on the Creator Plan?

Mary

[kuovonne]

It is possible that in the changeover to the new Free/Plus/Pro plans that the Creator Plan was changed as well.

Sorry, I don’t have instructions for you, but I do have some troubleshooting questions.

What happens when you try to use the app?
Does it show as disabled? If it is disabled, are you able to enable it?
Do you have other apps in this base?

When you view the workspace settings page, does the base list the number of apps available for the base?

[M_k]

Hi @kuovonne!

Thank you for replying!

I just went to the web version on my iPad, and I was able to open and use the Deduoe app.

I just tried downloading the Dedupe app, just now, in Safari on my MacBook and it downloaded, but when I selected the field as the key, the whole screen was rapidly jiggling from side to side. When I deselected the key field, it stopped jiggling.

I think I am going to have to contact Airtable support.

This is strange and unusual behaviour.

Mary