Over three weeks of waiting

[siliceous]

Hi all,

After submitting a ticket to Airtable support and waiting over three weeks (without a response to my support enquiry) and with the only replies being "we will get back to you soon" and "please use Airtable community" multiple times over, here I am.

Is anyone else experiencing the same issue with Airtable support not replying to their support ticket?

[kuovonne]

Yes. Others are also experiencing issues with not getting timely replies from Airtable support.

[siliceous]

@kuovonne 

Thanks for replying! 😊

Relieved that it's not just my ticket that's up in the air, but no good that it's the case for everyone else too. I wonder what's going on. Before this, their reply times were stellar - 1 to 2 days tops.