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Michel_Verheyen
4 - Data Explorer
4 - Data Explorer

Hi,

I have been waiting for 3 days for an explanation why I still work in the Free plan although I have made a payment for Plus plan.
I had a Workspace Michel which I deleted because I thought that was the problem.
Maybe it's just me but I'd like someone to look into this.
Please answer.

Regards

Michel

1 Solution

Accepted Solutions
kuovonne
18 - Pluto
18 - Pluto

I recommend contacting support directly, and following up on any automated emails that you receive.

People on this forum are mostly other Airtable users who do not have access to account information. However, if you are willing to share a screen shot of your https://airtable.com/workspaces page, and of your workspace trash, someone might have some insights. (You can get to the workspace trash by clicking your profile picture in the top right corner of the screen.) 

Note that paid plans are paid on a workspace level. Thus, if you upgraded a specific workspace, only that workspace would be upgraded, and not any others.

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1 Reply 1
kuovonne
18 - Pluto
18 - Pluto

I recommend contacting support directly, and following up on any automated emails that you receive.

People on this forum are mostly other Airtable users who do not have access to account information. However, if you are willing to share a screen shot of your https://airtable.com/workspaces page, and of your workspace trash, someone might have some insights. (You can get to the workspace trash by clicking your profile picture in the top right corner of the screen.) 

Note that paid plans are paid on a workspace level. Thus, if you upgraded a specific workspace, only that workspace would be upgraded, and not any others.