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Was billed on March 17 for another year. Wrong. Want refund

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fredmed
4 - Data Explorer
4 - Data Explorer
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‎Mar 20, 2024 06:06 PM

Was just informed that our card was being charged for a pro plan. There was an unauthorized person on our account.  We don't use AirTable and we followed all the instructions: (a)  I deleted the user and then (d) downgraded, but then I got a message that AirTable will go to free on March 17, 2025.  This is unacceptable.

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TheTimeSavingCo
18 - Pluto
18 - Pluto
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‎Mar 20, 2024 07:19 PM

I take it you've already opened a support ticket directly as well?


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MaddieJ
Community Manager
Community Manager
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‎Mar 21, 2024 02:55 PM

Hey @fredmed thanks for reaching out! @TheTimeSavingCo is right, our Support team will be able to help with this. They'll reach out to you shortly.

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