We cannot figure out the lost payments

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4 - Data Explorer
4 - Data Explorer

We cannot figure out the lost payments. All this time, access to Pro has been blocked. We have been unable to continue working for a week already.

Please respond to our request:

Your reference number is: 00564457

1 Reply 1
Community Manager
Community Manager

Hi there,

Because of higher than usual support volume, it's taking our support team longer than we'd like to respond to messages from our customers. This is not the experience we want people to have when writing to us. We very much appreciate your patience. I did take a look and see that your request has been taken by our support team. We hope to have this wrapped up soon!