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Updates to Our Pricing Plans

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nityadb
Airtable Employee
Airtable Employee

Hello, Airtable community! I'm Nitya, senior product marketing manager here at Airtable. I wanted to share more information about recent changes to our pricing plans. 

Over the past few years, we’ve released many new products and features – including new sync integrations, extensions, and automation capabilities – and the way customers use Airtable has evolved. We’re updating our plans to ensure people have flexible options based on their needs, reflecting feedback we heard from customers and how they use our platform. For example, many Pro plan customers have asked for access to features that were previously limited to the Enterprise plan, and that extension limits were too stringent. 

Our new plans give customers a progressive journey as their organization’s use of Airtable becomes more complex, mapping the features and functionality that customers need with their stage of growth. Below is an overview of the key changes we’ve made and some background on these changes. 

Updating the Airtable Free Plan

Airtable’s Free plan gives you the ability to start building your own flexible apps. We’ve updated the Free plan to be more reflective of the types of usage we see from customers who are just getting started building apps in Airtable. With the changes to the free plan, you'll continue to be able to build your own flexible apps, but will notice a few changes in our storage capacity and limits. 

Specific changes to the Airtable Free plan include:

  • Bases: You’ll still be able to create unlimited bases to manage your workflows 
  • Record limits: 1,000 per base
  • Attachment storage space: 1 GB total storage per base
  • API limits: 1,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Sync integrations and extensions: These will now only be available on paid Airtable plans 

If you’re a Free plan customer, there’s no action required on your part, but you can manage your plan and review usage at any time by visiting your workplace settings. If you are over the limits of the Free plan, none of your data will be removed or deleted from Airtable, but you will see notifications that you have exceeded new limits or are using functionality that is no longer available. If your needs exceed what’s included in the Free plan, we offer multiple paid plans that can help you manage your work in Airtable.

Creating a New Team Plan for Current Plus and Pro Customers

We will replace our current Plus and Pro plans with a single offering for small teams: the Airtable Team plan.

As an Airtable Team customer, you can create tailored apps for your team that power critical workflows using features like Gantt and Timeline views, forms, and advanced controls including private views and table permissions. 

For Airtable Plus customers

Plus customers will get access to the Team plan features without any increase to your bill. If you're a Plus customer today, you'll have the features you enjoy on your current plan, with a few updates including:

  • Increased storage and record space: Scale your data with 10GB of storage and 50,000 records per base
  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 
  • Basic permissions: Manage your team’s data and access with field and table editing permissions.  

For Airtable Pro customers

Pro customers will be automatically migrated to the new Team plan and will see similar functionality to what you’re currently using on Airtable today, with a few updates including: 

  • Extensions: You can now add unlimited extensions to your Airtable bases
  • Automations: 25,000 runs per month
  • API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
  • Attachment storage space: 10GB total storage per base
  • Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 

Although the vast majority of customers will not exceed these new limits we recognize that some of you will be impacted and do not take these changes lightly. If you’re a customer with bases over the Team data limits, all of your data will still be available in Airtable, however, you’ll need to upgrade to add any more attachments or records or continue using any active sync integrations available on a higher capacity plan.

Improving How We Serve Enterprises 

Finally, we are introducing two new Airtable plans geared towards multi-team organizations. Airtable Business is for small businesses and departments that need advanced features and basic admin capabilities, offered at $45 per user per month on an annual plan and $54 per user per month on a monthly plan. Smaller organizations can purchase Business on their own, and we encourage larger organizations to contact our sales team to discuss the Business plan. Enterprise Scale is for large enterprises building flexible and powerful apps that can scale across their organizations, and pricing is customized to the organization’s needs.  

If you are currently on Airtable's Enterprise plan, you will not see any changes today. Your account team will provide more information to your organization’s admins and billing owners so they can choose the right plan prior to your contract renewal. If you’re interested in learning more about these plans today, you can contact our sales team.

Looking for more info?

We’re here to help you throughout the process. To get more information about migration timelines, what happens if your account is over limits, and to see a full overview of the changes, please review this Help Center article



122 Comments
hiteshb
4 - Data Explorer
4 - Data Explorer

This seems to be impacting a lot on our side. We heavily use multi sync feature and it has been removed all through out. You must take care of your existing customers with legacy plan at least.

cbell6889
5 - Automation Enthusiast
5 - Automation Enthusiast

We are already seeing some clients moved over to the new Team subscription. What happened to having three weeks (which was already ridiculous) notice?

Screenshot 2023-08-30 at 4.57.29 pm.png

DNA_PC
5 - Automation Enthusiast
5 - Automation Enthusiast

@cbell6889 Did you/they get an email about it? 😮
Mind posting it?

That's really surprising.

cbell6889
5 - Automation Enthusiast
5 - Automation Enthusiast

No communication.

Found out via seeing that they were over on the new 10GB data limits. Then checked their subscription to confirm.

I would love to be surprised, but I am not.

DNA_PC
5 - Automation Enthusiast
5 - Automation Enthusiast

Did you rule out the edge case where an employee might have done that?
Airtable does prompt us regularly about our plan being over limit, so that might be a human mistake as well. 
I hope it is, to be honest.

cbell6889
5 - Automation Enthusiast
5 - Automation Enthusiast

I appreciate the ideas but these guys aren't new clients.

The owner is aware of the changes and is already requesting quotes for enterprise. I would be happy to bet that they are competent enough not to make those sort of mistakes.

Not that it could be proved either way

Greg_F
9 - Sun
9 - Sun

There are 3 things I ♥ love ♥ about this announcement!

1. Making it a day after the changes have taken place!

Greg_F_0-1693379576985.png

Finally the Move Slow and Make Things prophesized by @Howie is out of the way,  going back to good old, move fast and break things...

 
2. Introducing hard API cap limit without ability to see the current usage!


@nityadb wrote:

 

We’re working to provide better ways to monitor your current usage in workspace settings and will have more to share soon.


Not like some business owners going to 💩 their 🩳 , not knowing if the e-commerce orders will show up in airtable towards the end of the month, or maybe just deliveries will not be dispatched... Looks like better to upgrade plans just in case?

3.  Relegating relatively recent employee @nityadb in front of community firing squad 😂

I guess the meeting went something like this - We are making wide reaching pricing changes that are crucial to the company profitability, that we know will be unpopular.. hey @nityadb you mentioned you wanted to engage with community? Oh we got a first post idea for you!  

 

Non sarcastic feedback:

- Airtable by all means packs immense value for money. Plans have not changed for a while, you have added tons of features over the years.  Having 10 bases for 10 different project with single user even at $54 is a steal. Having one base with 10 users is pricey, but still cheaper than trying to build equivalent from scratch. 

-   People understand (not equal to like) price hikes . Xero hiked prices 2 times this year. Not happy, but wont be changing soft because of that. Better a price hike, than cutting existing features

- The lack of API measurement and a cap - is a debacle. I would understand a cap here , but maybe at least ability to pay above usage for heavy accounts. 

- Record limit was always the number one issue for my biggest clients, so 500k is great improvement. There are still ones that will run 2-5 million range so no more nice things there. The only tools there that offer some visibility into data are less functional Airtable clones.   

Looking forward to seeing API usage and which clients will crash it....

Jean_Francois_B
7 - App Architect
7 - App Architect

It's a mistake not to introduce a "Builder" plan that charges x more than the standard user. I stand as the sole builder for both my own and my clients' bases. Additionally, API calls, Records volume, Automations, etc. should adopt a pay-as-you-go model.

These plans seem to have been crafted by individuals out of touch with reality. I'm not sure about the rest of you, but I'm not moving my team to the Business plan for now. I'll hold in anticipation that Airtable may have to reconsider its approach.

Scott_Hoek
6 - Interface Innovator
6 - Interface Innovator

Same — we’re holding out to see if they go back on this.  It wouldn’t be the first time they made a stupid-ass decision and then changed course two weeks later.

It’s just gonna be cutting it a biiiiit close if they don’t change their minds…

Ryan-M
4 - Data Explorer
4 - Data Explorer

This limbo is really not cool though.