Updates to Our Pricing Plans

[nityadb]

UPDATE 10/31 - we have changed the way we enforce API limits on our Trial and Free plan. Please see our support center for the latest information.

Hello, Airtable community! I'm Nitya, senior product marketing manager here at Airtable. I wanted to share more information about recent changes to our pricing plans. 

Over the past few years, we’ve released many new products and features – including new sync integrations, extensions, and automation capabilities – and the way customers use Airtable has evolved. We’re updating our plans to ensure people have flexible options based on their needs, reflecting feedback we heard from customers and how they use our platform. For example, many Pro plan customers have asked for access to features that were previously limited to the Enterprise plan, and that extension limits were too stringent. 

Our new plans give customers a progressive journey as their organization’s use of Airtable becomes more complex, mapping the features and functionality that customers need with their stage of growth. Below is an overview of the key changes we’ve made and some background on these changes. 

Updating the Airtable Free Plan

Airtable’s Free plan gives you the ability to start building your own flexible apps. We’ve updated the Free plan to be more reflective of the types of usage we see from customers who are just getting started building apps in Airtable. With the changes to the free plan, you'll continue to be able to build your own flexible apps, but will notice a few changes in our storage capacity and limits. 

Specific changes to the Airtable Free plan include:

• Bases: You’ll still be able to create unlimited bases to manage your workflows 
• Record limits: 1,000 per base
• Attachment storage space: 1 GB total storage per base
• API limits: 1,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
• Sync integrations and extensions: These will now only be available on paid Airtable plans 

If you’re a Free plan customer, there’s no action required on your part, but you can manage your plan and review usage at any time by visiting your workplace settings. If you are over the limits of the Free plan, none of your data will be removed or deleted from Airtable, but you will see notifications that you have exceeded new limits or are using functionality that is no longer available. If your needs exceed what’s included in the Free plan, we offer multiple paid plans that can help you manage your work in Airtable.

Creating a New Team Plan for Current Plus and Pro Customers

We will replace our current Plus and Pro plans with a single offering for small teams: the Airtable Team plan.

As an Airtable Team customer, you can create tailored apps for your team that power critical workflows using features like Gantt and Timeline views, forms, and advanced controls including private views and table permissions. 

For Airtable Plus customers

Plus customers will get access to the Team plan features without any increase to your bill. If you're a Plus customer today, you'll have the features you enjoy on your current plan, with a few updates including:

• Increased storage and record space: Scale your data with 10GB of storage and 50,000 records per base
• API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
• Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 
• Basic permissions: Manage your team’s data and access with field and table editing permissions.  

For Airtable Pro customers

Pro customers will be automatically migrated to the new Team plan and will see similar functionality to what you’re currently using on Airtable today, with a few updates including: 

• Extensions: You can now add unlimited extensions to your Airtable bases
• Automations: 25,000 runs per month
• API limits: 100,000 API calls per month before rate limits are imposed. You can review current rate limits in our developer docs.
• Attachment storage space: 10GB total storage per base
• Sync integrations: You will still have access to Airtable’s most popular sync integrations like Google Docs and Slack, but certain sync integrations like Jira and Salesforce will only be available on the Business and Enterprise Scale plans. 

Although the vast majority of customers will not exceed these new limits we recognize that some of you will be impacted and do not take these changes lightly. If you’re a customer with bases over the Team data limits, all of your data will still be available in Airtable, however, you’ll need to upgrade to add any more attachments or records or continue using any active sync integrations available on a higher capacity plan.

Improving How We Serve Enterprises 

Finally, we are introducing two new Airtable plans geared towards multi-team organizations. Airtable Business is for small businesses and departments that need advanced features and basic admin capabilities, offered at $45 per user per month on an annual plan and $54 per user per month on a monthly plan. Smaller organizations can purchase Business on their own, and we encourage larger organizations to contact our sales team to discuss the Business plan. Enterprise Scale is for large enterprises building flexible and powerful apps that can scale across their organizations, and pricing is customized to the organization’s needs.  

If you are currently on Airtable's Enterprise plan, you will not see any changes today. Your account team will provide more information to your organization’s admins and billing owners so they can choose the right plan prior to your contract renewal. If you’re interested in learning more about these plans today, you can contact our sales team.

Looking for more info?

We’re here to help you throughout the process. To get more information about migration timelines, what happens if your account is over limits, and to see a full overview of the changes, please review this Help Center article. 

[Ymx1ZQ]

Does the usage limit with slowed requests also apply to automation runs?

Changing the plans for the worse just three weeks in advance, without offering legacy plans, is the fastest way to erode users' trust in the company and to deter evangelists (like us) from spreading the word and bringing in new customers/organizations.

[Jan_Segier1]

Classic Airtable... Just implement away, no doubt based on a couple of Enterprise user's wishes, and f*ck te rest of them. How can you implement API limits and only after a huge backlash from the community (a) give a decent explanation and (b) realise you have to "dubbelcheck with the product team to prioritize showing the API usage" 💩💩 Have they learned nothing from all their f*ckups in the past? 

@nityadb, what about a price difference between creators and editors? Did that also got escalated? 

[BillH]

Just some information I received from Stackerhq.  Based on a very new and not yet fully active account my client is beginning to implement the expected api use is 120,000 per month.   My interpretation is that this is not a volume issue, it's the need to keep the data up to date.

If anyone is using a similar app that updates near immediately I expect they will exceed the limit very easily.  Applications that sweep periodically (i.e. every 15 minutes) may have more leeway.

Throw in Zapier, Make, Webhooks and the numbers go up.

[Sara_Knize]

So if you're a plus member you now get double functionality for the same price, but if you're a pro member you get **bleep**ed. Fantastic 

[sricha27]

Downgrading my storage is totally unacceptable, especially without offering any way to compress images to try and cope with the reduced storage allowance.  Surely as years tick by our storage needs will grow not reduce!!

[AFSCME_Local_16]

What the heck was Airtable thinking with this decision. Legacy Pro users helped get your brand where it is today, and now you're reducing API calls and attachment storage space?

At a minimum, existing Legacy Pro should be grandfathered (i.e., remain legacy).

[Layla_Barron]

@nityadb This not only pulls the rug from under small business - but also your non-profit customers.

The non-profit discount is only available on the team plan - so whilst you're removing vital functionality (like multi-source syncing, emailed data whilst also slicing storage amounts) you're making your non-profits have to effectively pay MORE THAN DOUBLE than everyone else to upgrade to retain the functionality they already have (most pro users to business is 88% increase - for Non-Profits is a 275% increase).

Does Airtable realise how this reflects against any CSR they might have??

Changing terms of service mid-way through a contract / payment period feels illegal - although no-doubt there's some cleaver legal language in the T&Cs that have allowed Airtable to do this.

I have also been in the Airtable evangelist camp - but this has completely eroded all trust.

As so many people have suggested - current users plans should at least be grandfathered.

[Tiago_Relva]

Cutting on the free plan and removing the plus plan (the only alternative is to pay double(!)). That’s how you want to keep your costumers?!

I’m starting to search for alternatives. Any ideas?

Airtable closed the door on us without giving us time to prepare.

Shame on you!

[BillH]

The latest non-answer from support

"Thanks for your patience. Just wanted to close the loop here and let you know that we heard your feedback about needing to understand API usage within workspace settings. While we don’t have a specific date to share when this will be available, we can confirm that this has been prioritized by our product team and they are looking to add API usage metrics to the workplace setting page in the coming weeks. We will confirm here and update the help center when this is live."

[Jean_Francois_B]

@BillH The "API usage gate" issue is really the epitome of putting the cart before the horse.