Attachments in automation-generated emails causing error: "An attachment url is disallowed"
I've seen some posts regarding this same issue, but no recent workable solutions so I'm posting again. This automation hasn't run for a few weeks (since June 😎 and no changes were made but it's no longer working. The step failing is sending an email. I get a message: "An attachment url is disallowed". The entire automation goes like this:
1. When X form is submitted (including Z attachment)
2. Find record (where record ID matches record ID)
3. Send an email to Y email address with Z attachment (from X form submission). File format is pdf if that matters
Steps 1 and 2 run just fine...it's step 3 that throws the "An attachment URL is disallowed" message.
Nothing has changed to the automation or the file format.
What I do notice is a change in the URL of the attachment.
This is the URL (incomplete) of an attachment when it was working on June 8. The root of the URL was cdn.filestackcontent.com
This is the URL of the attachment uploaded in the failed attempt. The URL room is airtable-attachment-uploads-production.s3.amazonaws.com
Any insight into the source of the problem/the solution would be great.
I came across this community post along the way but it doesn't seem to answer the question here.
Thanks!
Tania
Accepted Solutions
I figured out the problem with my automations....I hope this helps someone out there! Just as a note, this was working for us for the past year and only started failing sometime over the past few weeks.
This is how the original automation looked:
The attachment was taken from the step "when a form is submitted", where they would upload a document "expense report":
Again, that was working for a long time until it just stopped working recently. The send email task would fail and I got an error "An attachment URL is disallowed".
What I did was change the automation to go like this....I would update the record with the expense report document and then send the email. I changed the attachment to actually select from the "update record" step, where it pulls the newly submitted document from the record.
This is what the attachment selection looks like:
I tested this on other automations that were built the same way that used to work and were also now failing. They all work now. Given how many people are experiencing this, I suspect it's related to something that they have changed.... Best of luck everyone!
I figured out the problem with my automations....I hope this helps someone out there! Just as a note, this was working for us for the past year and only started failing sometime over the past few weeks.
This is how the original automation looked:
The attachment was taken from the step "when a form is submitted", where they would upload a document "expense report":
Again, that was working for a long time until it just stopped working recently. The send email task would fail and I got an error "An attachment URL is disallowed".
What I did was change the automation to go like this....I would update the record with the expense report document and then send the email. I changed the attachment to actually select from the "update record" step, where it pulls the newly submitted document from the record.
This is what the attachment selection looks like:
I tested this on other automations that were built the same way that used to work and were also now failing. They all work now. Given how many people are experiencing this, I suspect it's related to something that they have changed.... Best of luck everyone!
