Apr 24, 2023 01:10 PM - edited Apr 24, 2023 04:20 PM
Edit:
Airtable response:
Our engineering team has successfully deployed a fix for this issue (which arose from a recent update to our code) and any automations referencing an attachment should now run as expected without error.
It's working again. Thank you all.
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Hello.
I've been using the Send Email action in automations for more than a year. Always worked great. In the Send Email action, in the Attachments section (Bottom) I selected the column that contained the file, and that file was attached in the email.
3 days ago, my automation worked fine. But today, when the automation triggered, there was a problem (An attachment url is disallowed):
I already turned off and on the automation, changed the trigger, changed pdf file for jpg, and always the same error.
I tried the automation with records that already triggered a few days ago and worked fine (My trigger is a Single select column, so, to trigger it again, I deleted the value in the single select field, and select it again). Same problem.
I already wrote to Airtable Support, but I wanted to write here too, because it is a very important feature in my workflow, and maybe one of you can help me find a solution or a workaround.
Thank you very much for your help.
Solved! Go to Solution.
Apr 24, 2023 04:44 PM
From Airtable support:
”Our engineering team has successfully deployed a fix for this issue (which arose from a recent update to our code) and any automations referencing an attachment should now run as expected without error.”
Apr 24, 2023 01:38 PM
Same issue here! Started today (Apr 24 2023) at around 12:00 EDT. Automations that have been working for months have stopped working. It seems to be the case for both the built in "send email" and the outlook "send email". Always get the error: An attachment url is disallowed.
Apr 24, 2023 02:09 PM
Just the same issues for me... I didn't found any solutions yet...
Apr 24, 2023 02:22 PM - edited Apr 24, 2023 02:26 PM
From support:
“Airtable's engineering team has identified an issue impacting automations which reference attachments, resulting in an error message that reads ‘An attachment URL is disallowed.’
Our team is actively developing a fix and we will let you know as soon as we have an update.”
Apr 24, 2023 02:33 PM
Any update on this by chance? I am having the same issue as of this afternoon!
Apr 24, 2023 02:48 PM
That is the latest as of 5:20pm EDT. I will post here if I receive a notice that it has been resolved.
In the meantime I have duplicated our send email automations to create a temporary copies where the emails say “temporarily no attachments” and removed any attachments (turning off the original for now so I don’t keep getting failure notices).
I assume this will be solved by morning since the support team is aware.
Apr 24, 2023 04:44 PM
From Airtable support:
”Our engineering team has successfully deployed a fix for this issue (which arose from a recent update to our code) and any automations referencing an attachment should now run as expected without error.”
Apr 28, 2023 12:43 AM
I have a feeling this 'recent update' also changed some API attachment URL behavior. I just wanted to drop this in case other people are experiencing problems...
Apr 29, 2023 12:46 AM
Update; it was related to the bug, but not really an API problem in my case. For completeness sake, here's the info. Kudos to support for sharing the details. 😊
...a recent change to our code incorrectly changed internal automations logic for some triggers to download attachments from a link which did not support automated downloads. This will have primarily affected triggers on already-created attachments (such as updating a record or a record entering a view).
Jun 08, 2023 02:33 AM
Hi,I'm experiencing what appears to be the same issue as of 2nd June '23, apparently this "fix" hasn't lasted, as far as I'm aware nothing has changed in my script. Anyone else having any more issues?
Jun 08, 2023 02:40 AM
I've just noticed immediately after posting that the URL field looks different now.
Working version:
Broken version
I fear this has to do with this whole attachment change which is currently the bane of my existence, but I am alas a busy bicycle mechanic, not a developer so I really struggle to understand EXACTLY what the changes really mean, I just have to spend a couple days a month making workarounds!
Jun 08, 2023 03:28 AM
Difficult to test fully at the moment, but after creating (ANOTHER) view, and (ANOTHER) formula, I seem to have my system back, - Thanks all, and support - for input and hope this helps anyone tearing their hair out (even after reading other posts)
Jun 12, 2023 02:46 AM
Jun 12, 2023 03:03 AM
It could be a matter of simply re-creating the automation.
Jun 18, 2023 02:39 AM
I still have this issue... only when somebody submit the form. Direct from base it's no problem to send email with attachments.
Jun 21, 2023 04:24 PM
I have been having issues with this lately as well. An automation that has been working for months just started giving the same error message. I reached out to support but no one has responded.
It seems that the issue was fixed for a day last week, and then today it started giving the same error message again. It's even worse this time because any trigger I have tried has failed (whereas we would always find a workaround previously).
I have tried deleting and re-creating the automation but no luck. Please fix!
Jun 22, 2023 12:41 PM
I also have 1 automation (out of hundreds) that has been failing with the “attachment url disallowed” error again for the last week or so. Luckily, it is a somewhat irrelevant automation for our operations, so I actually just removed the attachments for now. The only thing I can think that is different than any other automations is that the attached file is usually a phone-captured image, so it is decently large. But I have other automations where it emails up to 25mb files so I don’t think that’s the problem.
Anyways, I’m just lucky it is one not-important automation, but the issue seems to persist. Hopefully support gets back to you.
Jun 26, 2023 09:31 AM
The problem is absolutely not solved !
"An attachment url is disallowed" error blocks all my email automations,
please help
Jun 27, 2023 05:56 AM
Same problem here! Anyone can help, please?
Jun 28, 2023 07:00 AM
I'm also still receiving this error message on a very important automation. It seems like a delay/wait action would resolve the issue. Airtable team- are you still working on this?