Feb 23, 2023 11:51 AM - edited Feb 23, 2023 12:07 PM
Hi folks : )
I'm trying to put a link in an automated email, and it keeps generating a sequence of characters at the end of the url that makes the link useless.
Here's how I have it set up in the body of the email:
Here's what the end of the url is supposed to look like:
230526796288065/sign_document_d4deb6cd5dd95877_79e90063180a7cbf.pdf
And here's what it looks like when the automation is done with it:
This happens whether I set up the field as a URL or single line text, and the link opens fine from the data view; these extra characters only show up in the link generated by the automation email.
Since the characters look like html encoding, I looked them up and found this, if it helps:
How do I set it up so this doesn't happen? Or is it a bug that can be fixed?
Thank you for your attention,
Shawn
Solved! Go to Solution.
Feb 24, 2023 11:10 AM
Thanks Adam @TheTimeSavingCo. I actually figured out that it was happening because the field I was trying to use was synced from another table.
This might be a bug that can be addressed, perhaps - but I solved the problem by re-creating the automation email in the original table for that field, and now the link is generated as it should be, without those characters.
Feb 24, 2023 12:23 AM
Hm I tried to replicate this but wasn't able to I'm afraid. Here're some screenshots:
And the hover link output:
Link to base with the automation
You might want to open a support ticket? Sorry I couldn't help more and I hope the data point proves useful
Feb 24, 2023 11:10 AM
Thanks Adam @TheTimeSavingCo. I actually figured out that it was happening because the field I was trying to use was synced from another table.
This might be a bug that can be addressed, perhaps - but I solved the problem by re-creating the automation email in the original table for that field, and now the link is generated as it should be, without those characters.