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Re: Cells Going Blank between Find Records and Send an Email

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Christian_Cook
5 - Automation Enthusiast
5 - Automation Enthusiast

I have a pretty basic automation that grabs a few records in a grid and sends them in an email. The issue is that it seems that in between finding the record and sending the email two different fields go blank. I've attached screenshot examples. The first is the result of "Find Records" and the second is the Grid emdedded in the email (with information censored). Note how in the second image, Product Type and 2024 Rate Availability are both empty. 

This is actually happening on two different automations that are set up to run on different cadences, but I haven't been able to find issue within the automations or within the records themselves.

Can anyone help me troubleshoot this issue?

2 Replies 2
Susan_Lanier
6 - Interface Innovator
6 - Interface Innovator

I am having the exact same issue — sometimes the fields populate in the email correctly, sometimes not at all, and sometimes a few cells don't populate. To me this indicated a glitch on Airtable's side rather than user error. 

My issue seemed to resolve itself over the weekend, which leads me to agree with you.