Help

Duplicate image posting with Hootsuite

Topic Labels: Automations
1173 6
cancel
Showing results for 
Search instead for 
Did you mean: 
lnapier
5 - Automation Enthusiast
5 - Automation Enthusiast

In the last few weeks, we have been experiencing a bug when scheduling posts to Hootsuite. It will schedule to post, however, it duplicated the attached image. We have reset our automation to make sure we didn't have something duplicated as well as recommended our accounts. It is still creating duplicate images in the post. This adds an extra step as we then have to go into each scheduled post and edit them on Hootsuite. 
Does anyone have a solution? 

lnapier_1-1692193286928.png

lnapier_2-1692193328237.png

lnapier_3-1692193391209.png

 

 

 

6 Replies 6
arissoymcadc
4 - Data Explorer
4 - Data Explorer

I'm having this exact same issue.  HELP!

Kelsey1
4 - Data Explorer
4 - Data Explorer

I am having the same issue. I use the Hootsuite integration with Airtable to schedule posts. However, my images are being duplicated in Hootsuite. Why? Is it an Airtable issue or Hootsuite issue?

Kelsey1_0-1693579012348.png

 

lnapier
5 - Automation Enthusiast
5 - Automation Enthusiast

When I asked Hootsuite tech for help they asked "What is Airtable" our sister company is having the same issues with their account as well. 

arissoymcadc
4 - Data Explorer
4 - Data Explorer

I've submitted a request to the Help Center to see if they can resolve this issue.

stevenh
4 - Data Explorer
4 - Data Explorer

I am having the exact same issue! Has anyone had luck resolving this yet? When the automation is tested, this is what is shown.

image (14).png

Any luck from the Help Center?