Form Entry Delays :((

[GM-in-Chicago]

When a form is submitted, the information does not populate into the base right away as it always has. When I check the base the following day-- usually 24 hours later-- the information is there.

We are on the Team (plus) plan, and have been for more than a year. This is the 4th or 5th time this has occurred within the past year. This impacts our workflow. Please help... what does the mean?

[ScottWorld]

Native Airtable forms always feed into the table immediately. If you're not seeing it in your table, then make sure you are looking at the right base, the right table, and most importantly of all -- make sure that you don't have any filters set that would filter out your form submission.

If you're bringing in the form from another form app and using a tool like Make to get your form data into Airtable, then check the settings on your automation to make sure that (a) it's not set to only process forms on a delayed schedule, and more importantly (b) that it's set to process MULTIPLE form submissions at each scheduled time. If you've only got it set to process one form submission at a time, then the other form submissions will get stuck in the queue.

p.s. If you'd like to hire an expert Airtable consultant to take a closer look at all of this for you, feel free to contact me through my website: Airtable Consulting -- ScottWorld

[GM-in-Chicago]

Thanks for reply! 

I'm very skilled at Airtable and have been using the system for more than 7 years-- so I'm not seeing this as user error. In what I am describing and experiencing native forms do not always filter in immediately: I am in the correct base; and no, there are no filters set to exclude form submissions. Also this is a form made with Airtable.

At your suggestion, I checked the automations and see nothing related to processing invoices on a schedule. I am the Airtable admin for our company, so no other person would be able to adjust automation settings. Other advice?

Is this related to cookies that need to be cleared on my local machine or something more Internet/server related. Ill clear them now to see if that helps. This happens a few times a year and I don't understand why. (Someone just submitted a form a few moments ago, and I do not see it in Airtable-- no settings have changed since inception of this base almost a year ago?!) 

Thank you.

[GM-in-Chicago]

Any other suggestions--- this is still happening for me.

[laurenCTCL]

I am also running into this- my submissions aren't just delayed, they're going into the ether. Here's what I'm doing- I suspect it's user error, but can't track it down:

• Use the interface to build a form in the "Exclusions" table
• The primary field in Exclusions table is a formula that concatenates a linked record to the "Content Calendar" table and some text
• The first step in the form is to select a record from the Content Calendar table
• Then the user fills out some fields
• Some fields have default values

What I expect: A new record in the "Exclusions" table and the appearance of that record to appear in the link field on the Content Calendar table. 

What I get: Absolutely nothing. I've removed all filters, tried creating a "created date" field to see what was created, etc. There is no trace of the form submission.

I am not sure if I need to set up an automation (it doens't seem like it, based on the documentation) or if I need to use a button with some specific kind of trigger, as opposed to the standard submit button. These records should be somewhere!

[laurenCTCL]

Woah- looked at the Builtonair Slack and it looks like "Allow Multiple Linked Records" has to be disabled. I tried that and now see my new records.