Outlook Automation doesn't send mails to external addresses

[Davidt]

hello!

i'm trying to send emails via the outlook automation. everything works like a charm, apart from the emails not arriving at all. so it doesn't work at all 😞 unless the receipient of the mail is an address with the same domain as the one i am sending from, that seems to work. but if i try to send to a gmail address, i simply never receive the email. does anyone have any idea why this might be? very sad.

[Franco]

If you mean Microsoft 365, then the issue is probably not Airtable, rather, it’s a default setting in your Microsoft 365/Exchange where it prevents users from forwarding automated emails to external address, i.e., its an anti-spamming setting.

https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/external-email-forwardi...

[Davidt · Accepted solution]

We removed the Outlook permissions and re-added them. I think that was the fix.