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Re: PDFs Attached by Make API Not Opening

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Justin_E
5 - Automation Enthusiast
5 - Automation Enthusiast

Hello, as of this morning, any PDFs that I attach via the Make integration will no longer open in a preview window, but instead tries to download a file without an extension.  This Make scenario has been running for months without issue, with hundreds of PDFs attached in the manner per day - all being able to open up in Airtable without an issue.  But as of this morning, nothing added today will open properly.  Any attachments added yesterday still open fine.  Any ideas what is happening here?

Edit - apparently this is only happening on this specific Base.  If I run a Make scenario to add an attachment to a different Base - it attaches fine and opens normally.  But then if I change it to attach to my primary Base, the same download issue occurs.  I need to get it back to working normally on this primary Base.  

This is what I have determined so far:
1.  Only is affecting my primary base
2. If I manually attached a PDF via airtable, it opens up in preview normally.  The issue is only occuring with PDFs that are attached via API.
3. The PDF itself is attaching because if I click the download icon, the pdf downloads properly and can be opened just fine.  The problem is that the preview in Airtable does not work and instead forces download of a file taking a form similar to "J-KL6kryNjPm5j3K8KhV7zKiqyyENOF-Slg_Dd8ThC8" without an extension.

The ability to preview these PDFs is mission critical to my workflow, so I do need to get this figured out.

21 Replies 21

Yes!!

kschnaenberg
6 - Interface Innovator
6 - Interface Innovator

Experiencing the same through Make / PDF.co

 

Justin_E
5 - Automation Enthusiast
5 - Automation Enthusiast

Hey, at least you got a reply!  I sent my email about 4 hours ago to no response.  My workflow is pretty much paralyzed until this is resolved.

Justin_E
5 - Automation Enthusiast
5 - Automation Enthusiast

On my end, it looks like we apparently cannot add attachments via API at all now.  I realize that they are probably working on it, but shouldn't these types of changes occur in a staging environment or something until ready..

kschnaenberg
6 - Interface Innovator
6 - Interface Innovator

Just received this from Airtable support:

kschnaenberg_0-1710356326081.png

 

Zack_S
8 - Airtable Astronomer
8 - Airtable Astronomer

Just had two different pdfs imported via API (Make) and they are working.

Previously imported docs are still not opening within Airtable.

Justin_E
5 - Automation Enthusiast
5 - Automation Enthusiast

Sounds like progress.  I just tried and still cannot attach PDFs via API at all.  

This issue seems fixed, at least in my cases where it previously didn't work

Justin_E
5 - Automation Enthusiast
5 - Automation Enthusiast

Unfortunately, no progress on my end...

@Justin_E  Argh, sorry to hear!