Hello and welcome @Prashant_T!
Based on your description I believe the below formula should do what you are looking to do:
IF(
OR({Tag} !="Confirmed", {Tag} != "Lead Dropped"),
IF(
OR(
DATETIME_DIFF(TODAY(),{Last Catchup},‘days’)>1.5,
AND(
Engagement = "Couldn’t Connect",
DATETIME_DIFF(TODAY(),{Last Catchup},‘days’) > 2
),
AND(
Engagement = "Guest Unresponsive",
DATETIME_DIFF(TODAY(),{Last Catchup},‘days’) > 3
),
), "Overdue"
),
BLANK()
)
It might need a little tweaking but it should give you the basic structure for the functionality you are looking for. Please let me know if you have any questions about how I wrote this formula- or if I can help tweak it to where it needs to be! :sparkles: