Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

Editor cannot click button in interface

Solved
Jump to Solution
1492 1
cancel
Showing results for 
Search instead for 
Did you mean: 
DannyAWyatt
5 - Automation Enthusiast
5 - Automation Enthusiast

Hey! 

This is driving me mad and I'm sure it's either: 
- I've been working on this for too long and I am overlooking the obvious / need a break
- A bug

Context: I have an interface where there are requests from form submissions. There is a 2 step approval process, where approvers should set a status by clicking a button. These users are "editors" in the interface, so permissions should not be the issue.

When I "View As" / Preview as one of these approvers, I see that the buttons function correctly and I can set the statuses. Image below. 

 

Screenshot 2023-03-29 at 15.10.37.png

This approver though has a different view - they cannot click the buttons. I'm a bit at a loss for what to do in terms of troubleshooting. The tricky part is, there are 5 or so approvers, and ONE of them is able to interact with the buttons and set the status (calibrated / flagged / clear). 
Screenshot 2023-03-29 at 14.59.44.png

 

Any suggestions/thoughts? 

1 Solution

Accepted Solutions
kuovonne
18 - Pluto
18 - Pluto

Could there be field level permissions at play? Maybe those users don’t have permission to edit those particular fields. 

See Solution in Thread

1 Reply 1
kuovonne
18 - Pluto
18 - Pluto

Could there be field level permissions at play? Maybe those users don’t have permission to edit those particular fields.