Nov 15, 2021 01:44 PM
Some of my records are not coming up when I search for a part of their name in the record picker. I double-checked and it does not have a filter, so it should be able to return everything in the table.
I can get shipment #12760 by pasting in the full name of the shipment.
When I search using just the reference number 12760, however, it gives me no results. I only have one shipment with this number in the name.
For other shipments, typing in the reference number is enough to bring it up the corresponding record. I’m not sure what the difference is between the shipments that work and the shipments that fail.
Jan 13, 2022 01:45 PM
I’m having the same issue. Did you find any support?
Jan 13, 2022 05:03 PM
Unfortunately not. Usually it works but I will occasionally have one that does not come up. My only workaround is to paste in the full name of the record.
Mar 06, 2022 05:46 PM
I have the same issue! Hope someone addresses this soon!
Mar 07, 2022 06:43 AM
It’s been a lot better for me lately so hopefully it will improve for you as well!
Aug 18, 2022 01:40 PM
having this problem almost a year later…
Sep 07, 2022 01:42 PM
i emailed and they said this was a bug they thought they fixed but it seems to have popped back up again. i set a filter for now