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Re: Billing concept "Remaining time"

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DCork
4 - Data Explorer
4 - Data Explorer
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‎Mar 17, 2024 09:43 PM

This month I was charged 304.5 USD, currently I have the "team" plan of 24 USD. In the details of this month's invoice there are multiple charges with the concept "Remaining time". I don't understand what is the reason for this excessive charge. I request your help as soon as possible in order to clarify this charge. Thank you

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3 Replies 3
TheTimeSavingCo
18 - Pluto
18 - Pluto
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‎Mar 18, 2024 02:18 AM

I'd recommend opening a support ticket in addition to this post!


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Ringthebells86
6 - Interface Innovator
6 - Interface Innovator
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‎Jul 22, 2024 01:00 PM

Did you get any help from support? I have the same question and haven't gotten a reply yet from support

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DCork
4 - Data Explorer
4 - Data Explorer
In response to Ringthebells86
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‎Jul 23, 2024 07:56 AM

Yes, when you subscribe to any paid plan and add an editor, a charge is applied for each editor user. The "Remaining time" setting indicates the duration for which the new editor user is available.

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