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Cannot receive 2fa password

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sweet_dreams
4 - Data Explorer
4 - Data Explorer

hi, i’m from Moldova, our contry code is +373, i want to enable two step authentication but it’s not possible for my country, i need to enable 2fa using mobile app, why you don’t give option to enable 2fa, and give a list for emergency codes, like other services!
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Adam_Minich
Airtable Employee
Airtable Employee

@sweet_dreams,

Thanks for reaching out! You’ll be hearing from me shortly via email.

@Justin_Barrett,

Thanks for helping to redirect!

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4 Replies 4

Welcome to the community, @sweet_dreams! :grinning_face_with_big_eyes: Unfortunately most of us aren’t able to help. This is a user forum, and while Airtable staff do post occasionally, they don’t address personal support issues here. You’ll need to contact Airtable support about this.

Adam_Minich
Airtable Employee
Airtable Employee

@sweet_dreams,

Thanks for reaching out! You’ll be hearing from me shortly via email.

@Justin_Barrett,

Thanks for helping to redirect!

Micheal_Seven
4 - Data Explorer
4 - Data Explorer

Have you tried checking your device to know if the problem was coming from the device? Check this method to fix authy codes not working

sweet_dreams
4 - Data Explorer
4 - Data Explorer

All done, problem was fixed by airtable team, thanks, best regards