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Entire Base is gone and have not heard back from support for 3 weeks

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Axel-Pag
4 - Data Explorer
4 - Data Explorer

On April 4 my entire base disappeared.  We had been using this to track our inventory for the entire business since October of 2021.  I immediately contacted support and have still not heard back.  It has been 3 weeks.  This data was extremely critical for our business because it tracked all of our inventory.  I am hoping that the support team will be able to recover the data.  This happened to occur at the same time that Airtable released changes to their user interface, so I am not sure if that is related.  Please help!  

Hopefully Airtable can access a "snapshot"  but I am not able to see them because they are accessed within the base, which is gone.

2 Replies 2
Juliana
Airtable Employee
Airtable Employee

Hi Axel—I've sent an email via Support with further details. I'll keep an eye out for your reply in that thread!

Israel_Garza
5 - Automation Enthusiast
5 - Automation Enthusiast

have you got any resolution to your disappearance database?