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Example of Airtable as a helpdesk?

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jeffrey_wyman
4 - Data Explorer
4 - Data Explorer
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‎Oct 21, 2016 07:28 AM

You fellas at Airtable seem to have a good support system. Are you using Airtable to help manage this?

I run IT for a small business and am looking for ways to integrate support/ticketing with Airtable. Any suggestions?

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Matt_Sayward
8 - Airtable Astronomer
8 - Airtable Astronomer
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‎Oct 21, 2016 08:09 AM

This may be of interest to you, Jeffrey - https://airtable.news/closing-the-feedback-loop-74cba04e1c9#.ux471k3hi

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Jakob
4 - Data Explorer
4 - Data Explorer
In response to Matt_Sayward
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‎Jan 26, 2024 01:22 PM

How would that question be answered in 2024? I currently use a ticketing system to handle emails and chats from customers. Can I build this in Airtable? Even if only emails, it'd be a fun project to run with. I look forward to hearing from you.

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