I didn't receive the upgraded version even though I paid

[B_o_Nguyen]

I didn’t receive the upgraded version even though I paid. I have had money deducted from my bank account and have transaction information

[Justin_Barrett]

Welcome to the community, @B_o_Nguyen! :grinning_face_with_big_eyes: I recommend reaching out to Airtable support directly (in the app: Help → Contact support). While Airtable staffers do frequent the forum, they don’t respond here regarding individual account issues.