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‎Sep 06, 2023 07:19 AM
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‎Sep 06, 2023 02:26 PM
One option - no guarantees you'll get answers: join TableForums. The people who plowed five+ years of their lives into supporting Airtable have pretty much left the building. They hang out on TableForms to escape the poor platform Airtable chose in 2022 to replace Discourse.
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‎Sep 11, 2023 07:18 AM
You might enjoy this rewind (or puke a little in your mouth), which captures the history of how we got to this point concerning support.
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‎Sep 11, 2023 08:42 AM - edited ‎Sep 11, 2023 08:44 AM
Not often I get quoted. Nice! 😄
Well written article (what I could read anyway, since I'm not a substack subscriber). Good job.
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‎Sep 11, 2023 09:12 AM
Subscribe for free - you get seven days of access to this and all the other premium articles. It's definitely worth the read on this terrible topic. And I can quote you directly if you'd like.
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‎Oct 04, 2023 12:53 AM
It's the worst. The bots and automated replies don't even work well.
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‎May 22, 2024 05:29 AM
We have emailed them 10+ times with billing issues...they have not responded a single time. We are on a business plan. Just terrible, non-existent customer support. The worst I have seen in many years.
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